Privacy Policy

Introduction

This Privacy Policy outlines how YBH Travel collects, uses, shares, and protects your personal data in compliance with applicable data protection laws. YBH Travel is committed to safeguarding your privacy and ensuring transparency in our data handling practices. This policy applies to all interactions with our website, mobile applications, and services, including bookings for YBH Experiences. We may update this policy periodically and will notify you of material changes via email or our website. Your continued use of our services constitutes acceptance of the updated policy.

Data Collection

We collect personal data to provide and improve our travel services. This includes:

  • Data Provided by You: Name, email address, phone number, home address, payment information, date of birth, passport or identification details, travel preferences (e.g., dietary needs or accessibility requirements), and information about co-travelers when making reservations.

  • Data About Others: If you provide details about other individuals (e.g., for group bookings), you are responsible for ensuring they are informed of this policy.

  • Automatically Collected Data: IP address, device type, browser information, usage patterns, and location data (with your consent via mobile devices).

  • Data from Other Sources: Information from partner companies, trip providers, or third parties involved in reservations, marketing, or fraud prevention.

We collect data from minors only with parental or guardian consent for necessary travel-related purposes.

Purposes of Data Use

Your personal data is used for the following legitimate purposes:

  • Processing and managing reservations, including confirmations, modifications, and reminders.

  • Providing customer support, such as responding to inquiries and assisting with trip-related issues.

  • Managing user accounts for personalized settings and easier bookings.

  • Sending marketing communications, promotions, and surveys (with opt-out options).

  • Conducting market research and analyzing usage to improve services.

  • Displaying personalized pricing and content.

  • Collecting and displaying customer reviews.

  • Detecting and preventing fraud, illegal activities, or security breaches.

  • Complying with legal obligations, resolving disputes, and enforcing our terms.

  • Utilizing artificial intelligence for personalization, fraud prevention, and operational efficiency, based on legitimate interests or consent.

Data Sharing

We share data only as necessary and with appropriate safeguards:

  • Within YBH Travel Entities: For internal operations like support, analytics, and compliance.

  • With Third Parties:

    • Trip providers (e.g., hotels, airlines) to fulfill reservations.

    • Strategic partners for marketing or reservation processing.

    • Service providers for payment processing, fraud detection, and marketing.

    • Professional advisors (e.g., legal counsel) for disputes or audits.

    • Authorities for legal compliance, such as tax reporting or investigations.

We do not sell your data and require third parties to adhere to confidentiality and security standards.

User Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data.

  • Correction: Update inaccurate information.

  • Erasure: Request deletion when data is no longer needed.

  • Restriction: Limit processing in certain cases.

  • Portability: Receive data in a transferable format.

  • Withdrawal of Consent: Revoke consent where applicable.

  • Objection: Challenge processing based on legitimate interests.

To exercise these rights, contact us via the details below. We may require identity verification and will respond within applicable legal timeframes.

Data Security

We implement robust security measures, including encryption, access controls, fraud monitoring, and incident response protocols. Data is retained only as long as necessary for the purposes outlined, after which it is securely deleted or anonymized. Third parties are contractually obligated to maintain equivalent security standards.

International Transfers

As a global travel company, we may transfer data across borders, ensuring compliance with data protection laws through mechanisms like standard contractual clauses or adequacy decisions.

Cookies and Similar Technologies

We use cookies for functionality (e.g., remembering preferences), analytics (e.g., tracking usage), and marketing (e.g., personalized ads). Functional cookies are essential; others can be managed via browser settings or our consent tools. Blocking cookies may limit service features.